CSG Forte Customer Story

How Intech Revolutionized Texas Court Payments

Learn how this Texas-based court software provider transformed the payment experience for clerks and constituents by integrating CSG Forte’s payer engagement platform—boosting collections and simplifying operations across several precincts.

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↑ 230%

increase in credit card deposits

↓ 20 min

reduction in call times

man typing on computer

Faster and More Intuitive Payments

Since integrating CSG Forte, Texas courts have dramatically reduced manual workloads and improved the payment experience for clerks and constituents. Clerks spend less time on the phone, avoid input errors and can accept payments across precincts with ease. Constituents benefit from a faster, more intuitive process that supports multiple languages and payment methods.

By simplifying payment processing and enhancing communication, Intech and CSG Forte have empowered courts to operate more efficiently and serve their communities more effectively.

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The Customer

For more than 35 years, Intech has delivered advanced case management software, like its Apex Court Solutions, specifically designed to optimize justice and municipal court workflows. Intech, in partnership with CSG Forte, has integrated a suite of payment options within a payer engagement platform that’s designed to simplify and enhance the payment experience, revolutionizing how Texas courts accept and manage payments. Intech and Forte’s robust payment platform provides a streamlined, user-friendly payment experience—which has been game-changing for both court staff and for people making payments.

The Challenge

Texas court clerks faced significant hurdles in processing payments. Outdated portals and clunky interfaces made it difficult for people to pay their fines—especially over the phone. Clerks had to walk callers through several complex steps, often spelling out long URLs and troubleshooting errors in real time.

Language barriers added another layer of difficulty, particularly in counties with large non-native English-speaking populations. Even though clerks often spent more than 20 minutes guiding callers through the input process, they still reported persistent issues with missed payments and inaccurate data entry.

  • Simplify the payment process for both clerks and constituents
  • Reduce call times and manual intervention
  • Support multilingual communication
  • Enable secure, flexible payment options across precincts

The Solution

A Seamless, Easy-to-Navigate Payment Platform

Intech and CSG Forte delivered a streamlined payment experience tailored for court clerks and simplified for constituents. The platform enables clerks to initiate payments and send secure links, allowing constituents to complete transactions instantly—even while still on the phone.

  • Text to Pay: The clerk sends a secure payment link via Short Message Service (SMS), facilitating immediate payment directly from the caller’s mobile phone.
  • Email to Pay: Clerks email a secure payment link that directs callers straight to their account. They can pay immediately, without entering any additional info.
  • IVR: After receiving an automated call, they’re guided through the payment process in their preferred language, reducing friction and increasing payment completion rates.

The system was designed to reduce friction and support multilingual communication, helping users navigate the process without confusion. Clerks could also accept payments for other precincts, eliminating the need to redirect people to different courts if they call or visit the wrong office.

CSG Forte’s platform also automates payment reminders, ensures PCI DSS compliance for secure transactions and supports flexible payment plans. Together, these capabilities helped Texas courts reduce manual workloads, improve payment completion rates and enhance the overall payment experience.

“I absolutely love it. This is just the greatest thing ever.”

Rosie Alfaro

Clerk, Dimmit County

Gold brass balance scale over with lawyer background.

Why Choose CSG Forte for Courts?

CSG Forte’s payer engagement platform empowers courts to modernize payment processing with intuitive, secure technology.

Designed to meet the needs of busy clerks and diverse communities, Forte supports multilingual payment flows, flexible payment plans and instant transactions via text, email and automated calls. PCI DSS compliance ensures every payment is protected, while automated reminders and cross-precinct collection capabilities minimize errors and manual workload.

Related Resources

Customer Story

Lucas County
Customer using credit card for payment to receptionist
Insights

Why Now Is the Time to Modernize Government Payments
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6 Ways a Digital-First Payment Solution Helps Provide Better Government Services

Ready to Transform Your Court’s Payment Experience?

Discover how Intech’s Apex Court Solutions and CSG Forte can simplify your court’s payment process.

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