Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
Designing Modern Government Payment Solutions That Build Public Trust
Key Takeaways Outdated payment systems create friction that reduces compliance and undermines public trust; modern portals, channels, and UX reverse that trend. Flexible options—partial, recurring, and scheduled payments—help residents stay current while reducing manual collections and exceptions. Government-ready solutions like CSG Forte BillPay let agencies modernize experiences and integrate with existing systems in phases, as […]
From Claim to Cash: Modern Healthcare Payment Solutions for Large Health Systems
Top Takeaways Fragmented, manual payment processes slow cash, inflate cost-to-collect, and frustrate patients at a time when health system margins and workforces are under pressure. Modern healthcare payment solutions combine patient-friendly, omnichannel payments with deep EHR/PM integration and strong security to improve both collections and satisfaction. Straight Through Processing (STP) automates virtual card reimbursements from […]
Fast, Invisible, Secure: 3 Payment Moves ISVs Can’t Ignore in 2026
Key Takeaways Invisible payments must also be intelligent: In 2026, leading platforms make payments feel native while quietly using data and AI to drive higher conversion, stronger loyalty, and better margins—without adding friction or complexity. Compliance is the baseline; real-time risk is the differentiator: As instant payments accelerate, basic compliance isn’t enough. Winning ISVs embed […]
Embedded Payments for Fintech: Designing Account Flows That Resist ATO
Key Takeaways Embedded payments turn account creation, login and payout-account changes into critical fraud-control surfaces that must be designed with account takeover (ATO) in mind. Context-aware friction protects embedded payment flows without derailing everyday use for good customers. PFaaS and Registered Payment Facilitation give you more control over embedded payment UX and economics, but they […]
How to Design Recurring Insurance Payments That Protect Cash Flow
Key Takeaways Well-designed recurring premiums and payment plans reduce involuntary churn and late payments while making premium cash flow more predictable. Flexible schedules, multiple payment methods and clear communications help policyholders feel in control—improving on-time payments and satisfaction. A modern, omnichannel bill pay platform is essential to run recurring strategies at scale, with validation, account […]
Virtual Card Reimbursements: Where Posting Breaks Down (And How STP Fixes It)
Key Takeaways Virtual card payments often look digital but still rely on mail, manual keying and spreadsheet-driven posting—which slows cash and increases risk. Straight Through Processing (STP) automates Optum virtual card payments end-to-end, unifying funds and remittance to support auto-posting and cleaner reconciliation. Physician groups can pilot STP in 90 days, targeting high-volume, high-friction reimbursement […]
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