Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
Smarter Payment Tools, Stronger Coverage: How Insurers Can Stop Involuntary Churn
People rely on their health, homeowners and auto insurance to protect them when it matters most. But even a single missed payment can put that coverage at risk. For better or worse, many missed payments occur unintentionally. Sometimes the payment failure stems from an expired credit card. Other times it’s outdated payment information. While they […]
eCheck vs. ACH What Is the Difference?
Many terms exist to describe different types of automatic payments, and it can be hard to understand what they all mean. At a high level, the broadest category is electronic funds transfer (EFT). Automated Clearing House (ACH) payments and electronic checks, or eChecks, are two examples that fit under the EFT designation. The terms eChecks […]
Digital Bill Payments vs. Traditional Portals: What’s Better?
For years, traditional online portals were the gold standard in bill payment. They offered a centralized place for customers to log in, view balances and make payments. But today, that model is showing its age. That’s because payers expect more—more convenience, more flexibility and more control. They want to pay their bills the same way […]
How ISVs Can Unlock Revenue With Embedded Payments
As more software platforms handle payment transactions, independent software vendors (ISVs) are discovering a powerful—and often untapped—revenue stream: embedded payments. Rather than sending users to a third-party payment portal, embedded payments allow customers to complete transactions directly within the software interface. It’s fast, intuitive and increasingly expected by today’s digital-first users. Think of the everyday […]
How to Improve and Future-Proof Your Authorization Rates
Every time a customer’s payment fails, you don’t just lose revenue—you risk losing the customer entirely. That’s the hidden cost of low authorization rates, and for businesses from small and mid-size to legacy enterprise, those costs add up. U.S. firms lose out on as much as $157 billion in revenue every year. And chasing owed […]
What to Do During a Card Processing Outage at Your Business
Whether you run an online store or a brick-and-mortar business, you depend on non-cash revenue. Debit and credit cards have become Americans’ preferred payment method, with an estimated 69% of us using cash for “few (if any) purchases” in the last year, according to research from CapitalOne. So what happens when you experience a card […]
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