Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
What Is a Bill Payment Platform, and How Does It Work?
Remember the last time you paid a streaming bill without even noticing? That friction-free moment is no accident; it’s the result of purpose-built bill payment platforms that move money quietly in the background. Today, more than one-third (34.6%) of United States consumers use automatic payment methods, and Baby Boomers use it 43% of the time […]
Let Recurring Payments Increase Revenue Predictability
From streaming binges to gym memberships, today’s consumers expect their favorite services to “just work”—and that includes payments. Recurring payment processing is the quiet engine that makes that always-on convenience possible, delivering friction-free checkouts for customers while fueling reliable, repeat revenue for the businesses that serve them. What Is Recurring Payment Processing? Recurring payments […]
How Accepting Mobile Payments Improves the Payment Experience
Organizations that accept mobile payments deliver effortless customer experiences. If your customers are on the go, you can leverage the flexibility of mobile payments to create trust, increase customer loyalty and boost overall satisfaction. What Are Mobile Credit Card Payments? Mobile credit card payments are transactions between customers and businesses in exchange for goods […]
Why Patients Are Frustrated with Medical Bill Pay—and What Providers Can Do About It
When Lisa finally received her bill for an outpatient procedure, it showed up three weeks after her appointment—long after her HSA balance had been spent on unrelated expenses. The envelop contained an invoice with a dense wall of numbers, little context about what had or hadn’t been covered by insurance and a note that curtly […]
What is Payment Reconciliation?
For businesses that process payments daily, keeping financial records accurate and up to date is important. If you want every amount received to match recorded transactions, you should conduct payment reconciliation. This process aligns your records with bank statements so you can track revenue, prevent fraud and maintain financial stability. With the right tools, you […]
The Hidden Costs of Accepting Rent Via Paper Checks
Property owners and their management companies spend hours each month collecting rent, processing checks and dealing with the associated delays, like waiting for physical delivery between banks and the dreaded chargeback—all while still paying fees for the privilege. But here’s the kicker: collecting rent via paper checks is costing you way more than you think. […]
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