Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
Why Embedding Payments Is a Risk Strategy for CIOs
Key Takeaways Embedded finance options mean money moves faster. This also increases fraud exposure, intensifies collections issues and can speed up customer churn. Embedded finance solutions demand advanced real-time monitoring and internal controls to keep pace with accelerated payment flows and mitigate emerging risks. As embedded payments become central to digital experiences, CIOs play a […]
How Public and Private Utilities Can Modernize Bill Payments
Key Takeaways Modern utility bill pay solutions stabilize revenue by combining flexible options, reminders, and multichannel access on a secure, PCI‑aligned platform. Customers now expect branded, mobile‑friendly portals with self‑service tools like autopay, schedule‑pay and text‑to‑pay, plus strong privacy and fraud protections. CSG Forte BillPay and related tools such as Account Updater and recovery services […]
How Modern Healthcare Payment Solutions Improve Patient Satisfaction and Collections
Key Takeaways Outdated healthcare payment systems frustrate patients and cost providers revenue: Confusing bills, limited payment options, and inconvenient processes damage satisfaction, delay collections, and drive negative reviews and patient churn. Patient-friendly digital payments improve collections without adding staff burden: Transparency, choice of payment methods, flexible financing, and omnichannel payment options make it easier for […]
Healthcare Finance Leaders’ Guide to Straight Through Processing
Key Takeaways Straight Through Processing (STP) automates virtual card payments from “approved” to “deposited + reconciled,” typically in about one day instead of 60–90 days. STP is purpose‑built for healthcare, handling both insurer (B2B) and patient (C2B via payer portals) flows while feeding clean remittance data into the platform and your revenue tools. The solution […]
Convenience Fee vs Surcharge: Choosing the Right Fee Strategy
Key Takeaways Surcharges apply only to credit card transactions in the U.S., and are usually a percentage fee meant to offset card acceptance costs. Convenience fees apply when a payer uses a nonstandard payment method or channel and are often flat fees designed to recover the cost of offering extra options. Both fee types are […]
Payment Channels Explained: Offer More Ways to Pay Without Adding Complexity
Payments aren’t getting simpler—they’re getting more varied. Your customers might want to pay online, over the phone, in person or through a link in an invoice reminder. And while offering more ways to pay can increase completed payments and reduce delays, it can also create new headaches if each option lives in its own silo. […]
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