CSG Forte Customer Story

Empowering WasteWORKS Facilities with Modern Payment Solutions

Learn how WasteWORKS and CSG Forte are meeting—and exceeding—customer expectations at their solid waste facilities across the country.

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144K+

payments processed by CSG Forte each month

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Flexible Payments, Increased Revenue

WasteWORKS made payments quick and expanded options for its customers and staff by integrating CSG Forte. With flexible payment options—including online, in-person and card-on-file—facilities now process payments in seconds, see fewer manual errors and offer a seamless experience at every touchpoint.

Customers benefit from intuitive payment flows and secure transactions, while operators save time and improve cash flow. Learn more about how WasteWORKS and CSG Forte help waste management teams nationwide modernize operations and deliver better service, every day.

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The Customer

Carolina Software’s WasteWORKS platform is a trusted leader in solid waste management technology, serving facilities nationwide since 1988. Known for its deep industry expertise and customer-centric approach, WasteWORKS empowers government and private facility managers to run smarter, more efficient operations. WasteWORKS chose CSG Forte to elevate its offering—delivering secure, scalable and seamlessly integrated payment solutions that match the platform’s high standards and reputation.

The Challenge

Solid waste facilities face growing demands for efficient, secure payment solutions that enhance customer experiences. By leveraging the partnership between WasteWORKS and CSG Forte, operators are transforming how transactions are managed nationwide. WasteWORKS wanted to provide its customers with:

  • Service fee management to offset credit card costs
  • Online bill pay to streamline collections
  • In-person card acceptance and card-on-file capabilities

CSG Forte delivered all the above—plus secure infrastructure, responsive support and seamless integration.

The Solution

WasteWORKS sets the standard for innovation in the solid waste management industry, with a focus on reliability and tailored solutions. The company has decades of experience helping operators simplify complex workflows and improve their day-to-day operations. Through its partnership with CSG Forte, WasteWORKS further strengthened its commitment to delivering advanced, secure payment options that seamlessly integrate with existing systems, ensuring facilities can keep pace with evolving customer needs.

Forte’s platform enabled all expected features with scalable support across small and large facilities.

“It’s been a win-win for everyone involved. We’re looking forward to what the future holds.”

James Blanton

Carolina Software CFO

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Why Choose CSG Forte?

CSG Forte’s complete payer engagement platform is moving waste facilities and utility operators to modernize their payment processing with intuitive, secure technology.

Tailored for the needs of busy facility managers and diverse customer bases, Forte enables multilingual payment options, flexible billing schedules and instant transactions through email, text and automated phone calls. With robust PCI DSS compliance, every payment is protected, while automated reminders and integrated collection tools reduce manual workload and errors, streamlining operations across facilities of all sizes.

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Ready to elevate your facility’s operations and revenue?

Join WasteWORKS and the many other utility and waste facility operators who have turned to CSG Forte to process millions in payments and transform their operations. Take the next step—partner with us today and experience the difference that innovation, seamless integration and dedicated support can make for your business.

Streamline Your Facility’s Operations