Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
Accelerating Healthcare Payments with Straight Through Processing
Key Takeaways Healthcare reimbursement friction is rarely one big problem—it’s hundreds of micro-frictions that slow posting, drain staff time, and add risk in high-stakes environments. Straight Through Processing (STP) is positioned as a practical “overlay” that removes manual steps without forcing workflow changes or downtime for revenue cycle teams. STP focuses on speed + visibility: […]
Embedded Payments, Minus the Hype: An Operator’s Guide
Key Takeaways Embedded payments are an operating model, not just a UX upgrade: They affect underwriting, monitoring, compliance, payouts, support, and the full customer payment journey. Early operating-model decisions matter more than the API: Teams need to decide who owns underwriting, monitoring, compliance, and customer experience before go-live. Strong embedded payments programs align product, ops, […]
How Flexible Payment Options Change Customer Behavior
Key Takeaways Rigid payment rules drive abandonment and support volume: One-size-fits-all payment experiences create friction that leads customers to delay payment, abandon digital channels, or call for help instead. Flexible payment options improve completion and on-time payments: Scheduled, recurring, guest, and structured partial payment options help customers stay current and use digital channels with more […]
From Click to Cash: Payments Experiences ISVs Can Use to Improve Conversion
Key Takeaways The payments experience deserves its own design focus: Even small breaks in the flow—extra steps, confusing errors, redirects—directly reduce conversion and increase churn. High-converting payment experiences combine seamless UX with smart controls: The strongest ISV flows use embedded payments, bill payment patterns, and growth-and-retention tactics like progressive onboarding, context-aware friction, and clear, branded […]
How Embedded Payments Help Insurance Agencies Simplify Billing and Grow Revenue
Key Takeaways Embedded payments bring premium collection into insurance workflows: Agencies, MGAs, and platforms can collect premiums, fees, refunds, and related payments inside the systems they already use instead of sending customers to disconnected third-party portals. A unified payments layer reduces admin burden and improves retention: One platform for omnichannel payments, reporting, and reconciliation can […]
Merchant Onboarding for ISVs: Faster Flows, Stronger Risk and Compliance
Key Takeaways Merchant onboarding is a make-or-break moment for ISVs: It sets time-to-first-payment, shapes trust, and determines how much risk you actually take on. The best merchant onboarding ISVs use progressive profiling, tiered underwriting, and context-aware friction: These approaches help balance speed with KYC/KYB and ongoing monitoring. Embedded payments streamline onboarding UX: A specialist partner […]
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