Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
Virtual Card Reimbursements: Where Posting Breaks Down (And How STP Fixes It)
Top Takeaways Virtual card reimbursements promise faster, digital payments for physician groups but often involve cumbersome manual workflows that undermine efficiency. Traditional posting processes for virtual card payments create multiple opportunities for errors, delays, and lost revenue—especially when mail, portals, and manual reconciliation are involved. Straight Through Processing (STP) offers a streamlined solution, enabling physician […]
From Patchwork to Platform: An Integration‑First Approach to Healthcare Payments Modernization
Key Takeaways An integration-first, embedded payments platform lets health systems standardize payment experiences across portals, clinics, and ISV tools without replacing EHR/EMR systems. Payment Facilitation-as-a-Service (PFaaS) models give organizations more control over payment economics, onboarding, and risk while offloading scheme-level compliance and infrastructure to a specialist partner. Straight Through Processing (STP) can automate virtual card […]
Deposit Matching: How to Reconcile Non-ACH Healthcare Reimbursements Faster
Key Takeaways When reimbursements arrive as virtual cards instead of Automated Clearing House (ACH) payments, deposits and remittance data often travel separately, creating “mystery deposits” and slowing reconciliation for hospitals and physician groups. Straight Through Processing (STP) automates virtual card payments end to end, depositing funds directly into providers’ bank accounts and delivering matched remittance […]
From Claim to Cash: Modern Healthcare Payment Solutions for Large Health Systems
Top Takeaways Fragmented, manual payment processes slow cash, inflate cost-to-collect, and frustrate patients at a time when health system margins and workforces are under pressure. Modern healthcare payment solutions combine patient-friendly, omnichannel payments with deep EHR/PM integration and strong security to improve both collections and satisfaction. Straight Through Processing (STP) automates virtual card reimbursements from […]
Fixing the Virtual Card Reimbursement Workflow With Straight Through Processing
Key Takeaways Virtual card payments often look digital but still rely on mail, manual keying and spreadsheet-driven posting—which slows cash and increases risk. Straight Through Processing (STP) automates Optum virtual card payments end-to-end, unifying funds and remittance to support auto-posting and cleaner reconciliation. Physician groups can pilot STP in 90 days, targeting high-volume, high-friction reimbursement […]
Healthcare Finance Leaders’ Guide to Straight Through Processing
Key Takeaways Straight Through Processing (STP) automates virtual card payments from “approved” to “deposited + reconciled,” typically in about one day instead of 60–90 days. STP is purpose‑built for healthcare, handling both insurer (B2B) and patient (C2B via payer portals) flows while feeding clean remittance data into the platform and your revenue tools. The solution […]
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