Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
Why Patients Are Frustrated with Medical Bill Pay—and What Providers Can Do About It
When Lisa finally received her bill for an outpatient procedure, it showed up three weeks after her appointment—long after her HSA balance had been spent on unrelated expenses. The envelop contained an invoice with a dense wall of numbers, little context about what had or hadn’t been covered by insurance and a note that curtly […]
When “Good Enough” Costs More Than You Think: The Hidden Costs of Medical Manual Payment Processing
It starts with a clipboard. One front desk associate prints the day’s patient balances. Another manually logs a card payment into the billing system while fielding a call from a confused patient who’s trying to pay over the phone. A third staff member stays late to reconcile the day’s transactions—only to discover that two payments […]
Pay Later: Why Allowing Installment Payments Is Good for Healthcare Providers
Not long ago, a patient in Austin, Texas, walked out of a specialist’s office without getting the care she needed—not because she lacked insurance, but because the $1,100 out-of-pocket cost for a procedure wasn’t something she could afford that day. The front desk offered a credit card form and a sympathetic shrug. That provider likely […]
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