Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
How to Prevent Fraud in Insurance Payment Portals
Key Takeaways Insurance payment portals face concentrated fraud risk across account takeover, card testing, ACH abuse, and refund schemes—and each requires tailored controls. The most effective defenses are layered across login, payment, and back-office operations, combining strong authentication, ACH account validation, tuned velocity rules, and clear refund policies. Coordinating fraud prevention with customer service, billing, […]
An Insurance Leader’s Guide to Reducing Payment Declines
Key Takeaways Insurance payment declines are a customer experience, retention and compliance problem—not just a billing issue—because failed premiums can quickly lead to policy lapses and involuntary churn. The most effective strategies combine prevention (reminders, ACH, account verification, Account Updater) with smart, mostly invisible recovery tactics and empathetic communication when policyholders must get involved. Modern […]
Smarter Payment Tools, Stronger Coverage: How Insurers Can Stop Involuntary Churn
People rely on their health, homeowners and auto insurance to protect them when it matters most. But even a single missed payment can put that coverage at risk. For better or worse, many missed payments occur unintentionally. Sometimes the payment failure stems from an expired credit card. Other times it’s outdated payment information. While they […]
GET IN TOUCH
Want to learn more about how CSG Forte can improve your payment processing?