Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
Modernize the Government Payment Experience for Residents by Adding Online Payments
Key Takeaways Modern government payment experience drives on-time revenue. When agencies integrate web, mobile, IVR and text-to-pay into a single platform, residents can move from reminder to payment in a few clicks—reducing delinquencies and call volume. Secure, user-friendly portals build public trust. A modern online bill pay experience that’s mobile-first, PCI-compliant and easy to navigate […]
What’s Next: The Federal Government Eliminated Paper Checks
Uncle Sam has ditched the paper checks. As of September 30, 2025, the federal government stopped issuing paper checks for most federal payments. Using paper-based payments imposes unnecessary costs and delays, as well as increased fraud risks, lost payments, thefts and other inefficiencies. “Historicalvly, Department of the Treasury checks are 16 times more likely to […]
Streamlining Payments for ISVs: What Success Looks Like
What if the biggest barrier to your platform’s growth isn’t your code—but your payment system? For independent software vendors (ISVs), clunky payments turn ambition into frustration, making a function that could be a revenue booster into an Achilles’ heel. While online payment systems are a solid investment, they’re known for being costly to build, tricky […]
It’s Time to Overhaul Your Government Payment System, But It’s Not as Taxing as You Think
Does your local or state government agency offer digital payments? If not, now is the time to follow the federal government’s lead. As of September 30, 2025, all federal disbursements and receipts are slated to be transitioned to digital disbursement, which means the end of paper checks for IRS refunds, Social Security payments and payroll […]
5 Plug-and-Play Solutions to Modernize Government Payment Processing—Faster, Safer, Simpler
Does your government agency rely on outdated payment methods like mailing a check or paying in person? If so, it’s time to upgrade to a modern, digital payment solution that provides the convenient, flexible payment experiences that citizens now expect. Citizens want 24/7, mobile-friendly payment options for municipal services, including utilities, property taxes, car registration, […]
Why Now Is the Time to Modernize Government Payments
“Companies succeed or fail according to whether they can keep up with customer preferences, and payments are no exception.” – USBank. Want to improve the payment experience at your government agency? Meet citizen expectations—go digital. People expect their local, county and state governments to offer the same payment convenience and flexibility retailers and other service […]
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