Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
The Hidden Costs of Payment Declines (and What to Do About Them)
Every business that accepts payments—whether for products, services or recurring bills—faces a common but often underestimated challenge: payment declines. These failures don’t just represent a missed transaction; they ripple through operations, customer relationships and bottom-line performance. In 2023 alone, false declines put $157 billion at risk in the United States, with $81 billion ultimately lost […]
Why Patients Are Frustrated with Medical Bill Pay—and What Providers Can Do About It
When Lisa finally received her bill for an outpatient procedure, it showed up three weeks after her appointment—long after her HSA balance had been spent on unrelated expenses. The envelop contained an invoice with a dense wall of numbers, little context about what had or hadn’t been covered by insurance and a note that curtly […]
5 Reasons You Should Offer Your Constituents Installment Payment Options
With online transactions increasingly becoming the norm, governments and municipalities that offer installment payment options to their constituents increase their chances of getting paid on time. One recent survey indicated that 63% of respondents reported making government payments through a website. It’s worth considering updating your system to provide constituents with the financial flexibility they […]
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