Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
Why Residents Abandon Government Payment Portals (and How to Fix It)
Key Takeaways Residents most often abandon government payment portals due to confusing flows, forced registration, unclear fees, limited payment options and poor mobile or accessibility support. Simple UX changes—like guest checkout, clearer language, fewer steps and transparent totals—can significantly reduce abandonment and keep residents online instead of back at the counter or on the phone. […]
How to Design Modern Government Payment Solutions That Build Public Trust
Key Takeaways Outdated payment systems create friction that reduces compliance and undermines public trust; modern portals, channels, and UX reverse that trend. Flexible options—partial, recurring, and scheduled payments—help residents stay current while reducing manual collections and exceptions. Government-ready solutions like CSG Forte BillPay let agencies modernize experiences and integrate with existing systems in phases, as […]
From Claim to Cash: Modern Healthcare Payment Solutions for Large Health Systems
Top Takeaways Fragmented, manual payment processes slow cash, inflate cost-to-collect, and frustrate patients at a time when health system margins and workforces are under pressure. Modern healthcare payment solutions combine patient-friendly, omnichannel payments with deep EHR/PM integration and strong security to improve both collections and satisfaction. Straight Through Processing (STP) automates virtual card reimbursements from […]
Fast, Invisible, Secure: 3 Payments Moves ISVs Can’t Ignore in 2026
Key Takeaways Invisible payments must also be intelligent: In 2026, leading platforms make payments feel native while quietly using data and AI to drive higher conversion, stronger loyalty, and better margins—without adding friction or complexity. Compliance is the baseline; real-time risk is the differentiator: As instant payments accelerate, basic compliance isn’t enough. Winning ISVs embed […]
Reduce Late Utility Payments with Automatic Reminders and Recurring Autopay
Key Takeaways Thoughtful utility payment plans plus recurring autopay can reduce delinquencies without sacrificing fairness or compliance. Multichannel reminders—email, text and automated calls—work best when they’re timed before due dates and written in a supportive, action-oriented tone. Unifying bill presentment, payment channels and revenue-protection tools like account updater and NSF recovery helps utilities cut call […]
Nonprofit Payments Can’t Be a Black Box: Why Owning Your Merchant Account Matters
Earlier this month, the nonprofit sector got a painful reminder that “set it and forget it” donation infrastructure can quickly become a single point of failure. Coverage from sources like Nonprofit News Feed and restructuring analysts chronicled what happened at Flipcause: Delayed remittances to nonprofits, a cease-and-desist order from the California Department of Justice, its […]
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