Insights

CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.

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PCI Compliance: Definition, Overview and Benefits

Payment card industry (PCI) compliance is the 12 security standards your organization should adhere to when accepting consumer credit card payments. PCI compliance includes various best practices, security measures and benchmarks to help you manage how you collect and store information while processing transactions. What Is PCI Compliance? Credit card companies require payment card industry […]

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A Guide to Avoiding Payment Reversals

Payment reversals challenge organizations of all sizes. Many companies even allocate a monthly budget to payment reversals. They may be a frustrating part of your own business—and depending on your organization’s services or products, you may have a higher likelihood of experiencing payment reversals. The good news is that avoiding payment reversals is possible. This […]

Close up hand doing holiday shopping online with a credit card

‘Tis the Season for Secure Payments: Protecting Your Business from Holiday Fraud

The holiday season is here, bringing with it the hustle and bustle of surging online transactions. Consumer spend is expected to rebound above pre-pandemic levels for the first time, even as 72% of shoppers anticipate higher prices. Inflation dread isn’t enough to deter cash-strapped consumers. Credit options, such as Buy Now Pay Later short-term financing, […]

Credit Card Fraud Protection

Beat The Numbers Game: Guard Against Card Testing Fraud

Card not present (CNP) fraud has been on the rise: it’s projected to account for nearly 75% of all payments fraud by 2024, which is up from 57% in 2019. As merchants shift their focus to protect against this growing share of CNP fraud, they find themselves tackling a specific type: card testing attacks. Payment […]

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Tips to Reduce Late Payments by Engaging Payers

Suman Chaudhuri, VP, Sales & Revenue, CSG Forte   Late payments are on the rise, and they can weigh down your organization’s growth if they go unaddressed. Auto loan and credit card delinquencies have bounced back to their pre-COVID rates, and late payments on consumer loans aren’t far behind. With these indicators, merchants in other […]

Young woman holding credit card making an online purchase

4 Best Practices for a Better Payment Experience

Providing a smooth experience is key if you want to make on-time payments easy for your customers. But meeting their expectations can be easier said than done. The payment experience is often reported as a source of friction for customers. According to a survey of 400 billing and collections executives, 91% of customers cited the […]

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